The classic exterior and historical foyer are beautiful. That's about all this hotel has going for it.
The rooms are showing their age. Exterior windows seem to have not been cleaned in years. You can barely see out of them through the grime. We stayed for 4 nights, and our room wasn't serviced once, despite the front desk staff saying they would be serviced every other day. We had to ask for fresh towels, and the bodywash and shampoo dispensers ran out. There was a weird odor in the room when we checked in. Everything looks a bit dirty, especially the bathroom. In the shower, the leg pedestal was broken.
The housecleaning staff yell at each other at high volume every morning and all day, waking everyone up, and annoying guests. I guess they are doing that instead of cleaning rooms.
Our son and daughter stayed in a separate room. The door to that room would not close because of bent hinges. It took a great deal of force to lift and slam the door to close it. To the hotel's credit, they did fix this, but it took a day and a half.
The main entrance has no ramp to roll luggage up to reception--you have to carry your luggage up. Apparently there is a side entrance, but that it not obvious when checking in.
This could be a great historic hotel, but it's not. I would not stay there again.
Intera struttura per non fumatori