The property itself is beautiful and the setting on Seragaki Island is stunning. The rooms were comfortable, the grounds were well maintained, and the views were excellent. There is no question that the hotel is visually impressive.
Unfortunately, the guest experience did not match the quality of the property. Throughout our stay, it often felt like staff were constantly watching guests and looking for opportunities to correct behavior rather than focusing on hospitality. Several interactions left us feeling more policed than welcomed. Whether it was small rules, minor issues, or things that could have been handled more casually, staff seemed quick to step in and correct us. Instead of feeling relaxed on vacation, we often felt like we were being monitored.
Another major frustration was the hotel’s lack of clarity regarding its child age policy. We were surprised to be charged an additional fee of approximately $600 because our 13-year-old daughter was considered an adult. This was not made sufficiently clear during the booking process, and the unexpected charge left a very negative impression. Many hotels consider children of that age differently, so clearer communication upfront would help guests avoid unpleasant surprises at check-in.
While the property itself is gorgeous, the combination of excessive rule enforcement and unexpected fees significantly detracted from our stay. We left feeling that guest comfort and hospitality were secondary to policy enforcement. For th
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