The hotel itself is beautiful, with great facilities, a wonderful location, and stunning views. We were genuinely excited to stay here based on the positive reviews.
Unfortunately, our experience was overshadowed by a very difficult night after dining at the hotel. Several members of my family suffered from severe stomach pain and vomiting, which completely disrupted our stay. While I cannot definitively determine the cause, the timing naturally raised concerns for us.
What disappointed me most was not the incident itself, but the response from management. Instead of showing empathy and focusing on the guest experience, the response was primarily defensive, emphasizing procedures and rejecting any possibility of responsibility without a medical report.
I appreciate that the hotel follows food safety standards, and I am not making a medical accusation. However, when an entire family becomes ill during their stay, guests expect concern, understanding, and a willingness to investigate, not simply a defense of internal processes.
The property is excellent, but customer care during difficult situations is just as important as facilities and food quality. I hope management takes guest feedback more seriously in the future.
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