The location is great! But the staff all seemed to be preoccupied on their cell phones …all the time. One of the female staffers was extremely rude after I made several attempts to upgrade my room because I was staying 5 days. She then calls on a male manager, he said he would check on my situation, he then begins to take a personal call with his ear bug in his ear talking in a foreign language right in front of me. The two of them did not realize I was a business owner trying to conduct business and needed my room situation to be handled after being displaced for 4 hours without a room. I was so upset by their UNPROFESSIONAL behavior, I went next door to the Sheraton Hotel and booked my 4 night stay with them….the staff, including the housekeepers were different as night and day from Aloft staff!! And, the hallways were well lit and bright unlike the Aloft…their hallways are very dark and for security reasons, I don’t recommend this hotel, especially for single women traveling alone. They need a new paint job to brighten up those hallways, and an overhaul of their staff that needs monitored and held accountable for how they interact with customers. I will never say at Aloft again.
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