The property itself is beautiful, and I’m sure the rooms look amazing. However, I couldn’t even get past the check-in. My wife and I flew in on a Wednesday morning and got to the hotel and were excited to check in. I even called the day before and told them I land early and I was told they were most certainly accommodate an early check-in by 11 AM because they weren’t sold out of rooms apparently.
Upon arriving, the Front Desk personnel that I worked with was already ignorant, rude, and seemed a bit racially motivated. She immediately said we do not do early check-in until 4 PM, however, after I spoke to her and told her I had already confirmed with someone the night before she went to the back, spoke to whoever she had to and came back and said we have a room that’s in ““ Cleaning stages and will be ready shortly. While that was happening, I asked her if there was an upgrade available to a balcony room she said there was she went over and chatted with another Front Desk personnel and granted me the upgrade for free after the other person said sure this was exciting until she told me that this room two is in Cleaning stages and will be ready by 12 PM to which I was fine with however 12 PM came 1 PM came 2 PM came and still no room then she tells me unfortunately I can’t check you in until 4 PM when I explicitly told her I have a wedding at 3 PM to get to. Instead of explaining to me that my original room I booked was ready to go, which another Front Desk person had told me
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