A real shame. Not worth the money
We are normally loyal Hilton customers, preferring to stay at their hotels when we travel. We normally stay at hotels 2-3 times per month.
The room rate is £435 per night for a family room, a king size bed and two bunk beds. Location wise it’s perfect - right next to Centraal Station but that’s the best bit of the hotel.
The room was extremely dark with the only windows looking onto an internal atrium. The air conditioning makes a lot of noise but doesn’t change the actual temp below 20 degrees Celsius (despite is saying 17 on the thermostat. We tried the setting both with and without the slither of a window open.
The EDN restaurant in the ground floor is nice. The food was varied and not bad value £120 for a family of 4 including a bottle of wine.
If you wanted to sleep past 7am however forget it. The cleaning staff have their store room/office opposite our room (Room 311). Everyone who enters or exits the staff room just let the door slam shut every 5 minutes waking us up and probably the whole corridor. This has continued from 7am until 7pm, EVERY day. So much for a restful holiday.
We ordered room service on two occasions, on separate days using the online website. The order was easy with a good selection of items. You can pay with card at the time of ordering or charge the cost to your room. I paid on card both times. A lengthy investigation followed to prove I paid as the reception didn’t believe me. Be careful if you order!
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