DO NOT STAY HERE!!! This hotel is INFESTED with bed bugs. I started out in room 530, room seemed clean, the following day I woke up covered in bites. We started tearing apart the beds to find around 20 bed bugs! I took photos along with taking physical proof to the front desk on a tissue. They hid the tissue under the front desk, told me they would only refund me for one night, that there was no manager on site to speak to, and told me to come back the next day, and moved me to room 731. When we got to the room we checked it, and it seemed clean once again, as the cleaning crew had just cleaned it and changed the sheets. Following morning, I was covered in even more bites. I went to the lobby and requested to speak to the manager Sarah, who told me that “it wasn’t that bad” and that she “has been to really nice Hilton hotels that were way worse.” I proceeded to tell her that I wanted refunded for my entire trip, and she refused and told me that if i wanted to speak anymore that I could speak to their lawyers, so I had to contact Expedia to be able to get a refund and move to a different hotel downtown. I also filled out an incident report at the hotel of everything that occurred. This was the worst hotel stay I have ever had, and 5 days after initially being bitten, I am still covered in around 30 bites. Please, DO NOT STAY HERE. I suggested they fumigate the hotel, and they laughed at me. They don’t think that it’s a real problem, as the manager stated, “it’s not that bad.”
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