My husband and I always enjoy staying at the Courtyard by Marriott New Orleans French Quarter/Iberville because the location is hard to beat. It’s within walking distance of so many great restaurants, attractions, and Bourbon Street, which makes it our preferred hotel whenever we visit New Orleans.
Unfortunately, this stay wasn’t as smooth as our previous visits. When we checked in, the male front desk associate assigned us to a room that was actually under construction. When we opened the door, one gentleman was refinishing the floors while another was painting. We went back downstairs to let him know, and instead of moving us farther away from the construction, he simply assigned us the room next door. After an early flight, we were just happy to finally have a room and didn’t want to keep waiting.
The following day, our television and internet service were out for the entire day, which was disappointing. The next morning, I went downstairs to request housekeeping, and a very kind blonde-haired front desk associate apologized for the inconvenience and offered to move us to another room because of the internet issue. We appreciated her professionalism and willingness to help, but we declined since we already had a full day of activities planned and didn’t want to spend time packing and moving.
Despite these inconveniences, the rest of our stay was pleasant. The hotel’s location remains its biggest strength, and most of the staff we encountered were friendly and accommodat
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