The checkin staff member we got was rude and completely disinterested. This was the experience of the group before us and us as well. We stayed for 2 nights and had asked for housekeeping the next day but noone came all day and in the evening when we finally called and requested, we were told it was too late for housekeeping and someone left a few fresh sheets on the chair in the room. The rest of the staff were couteous and polite.
The breakfast room is under construction, so you have to leave the building and walk into a restaurant outside. This was poorly communicated and led to a chaos at the restaurant both days with people queing up, havibg to wait 20-30 mins to be seated. Even after we were seated and we got coffee, we had to ask about the breakfast and were then pointed to where the buffet was in the restaurant. How do they expect guests to know that?! The quality of breakfast was very good and the staff were doing the best to accommodate, but were clearly overworked and tired as they were dealing with a lot of unhappy guests.
Overall, the hotel is beautiful, most of the staff is wonderful, the pool and the poolside restaurant was very well managed, room was clean, the windows were really dirty from the outside (but being on the 26th floor next to surf, it is fine). We wish we had a encountered a more pleasant front desk staff and it wouldve made a huge difference.
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