The overall of the hotel was ok. The setup in our room really made no sense. We booked the “upgraded” loft room with 2 queen beds. One side of each bed didn’t have access to plug in a phone charger and the plug for the other sides in the middle was an old ass power strip. Things like the grout in the shower, light switches, and ice bucket were noticeably dirty and there was only one waste basket in the entire space-which did not include the bathroom. The towels were white but dingy and didn’t appear to be bleached when they were washed.
We were allegedly supposed to receive a $10 food and beverage credit which I was told when we were checking out we could no longer use which seemed ridiculous that wasn’t told to us at check-in. They also did not inform me of check in time so we went by what was posted on their sign in the door that has emergency exit info etc. which was incorrect and we found that out because the front desk called us a few mins before noon to tell us checkout was at 11:00a ET.
For the price of what we were charged in total with on site parking, fees, and taxes booking a better hotel with less space would have been a better decision. I’m sure there are worse hotels I could have booked but for the price I paid there were certainly better ones. As someone who travels for work about 50% of my life this stay made up my mind I would not be staying at a Sonesta for myself or our staff ever again.
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