Very disappointing stay and certainly not worth the money paid.
We were allocated Room 505, which overlooked the canopy roof and was subjected to loud music from the moment we checked in. The level of noise was unacceptable for a hotel room and significantly impacted our comfort and ability to relax.
The most concerning issue occurred during the night when we were abruptly woken by a voice announcement in our room instructing guests to evacuate due to a fire alarm. There were no audible alarm bells, which only added to the confusion. Before we had even managed to fully comprehend the situation, a second announcement informed us that it was a false alarm. Being disturbed in this manner in the middle of the night completely disrupted what little rest we were able to get.
For a stay costing over £100 for a single night, I expected a far higher standard of comfort and guest experience. Between the excessive noise and the overnight disturbance, we left feeling frustrated and disappointed.
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