I booked this property for two main reasons: proximity to the airport and spa access. Firstly, I was given no information about the shuttle from the airport to the hotel, when I finally got to the hotel, the attendance said that the phones stop at seven. That explains why when we tried to call multiple times, no answer was available. Of course, be aware that the shuttle is not free, but actually cost five euros. I had also called on previous occasions to schedule the spa massage. I sent two emails as well. They told me that I have to call at 7 AM in the morning in order to book the massage. When we did call there was no massage available until 130. This brings me to the two reasons for my for rating: poor communication and false advertising. Please do not advertise for massage access or kitchen when there is none available. I also found it incredibly difficult to communicate with anyone at this hotel. I even asked once about other ways to book transportation tickets, since we were being charged outrageously in Amsterdam. The guy told me that we should be able to just tap our phone… I know that we can tap our phone, but later found out that there is day pass access. You would think this would be something the hotel attendance would know. I will say that our hotel suite was very clean and we were very impressed, but overall, I was fairly disappointed with this hotel.
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