Overall, it was pretty good. Check-in was supposed to be at 3pm. We arrived at about 230pm in hopes the room was ready it was not, but that was understandable. They started the check-in process for us anyway tonget the ball rolling and gave us a key to use the elevator to the pool/bar area while we waited. It was beautiful with a lovely view. A few minutes after 3pm we went back down to see if the room was ready. There was a pretty long line of people checking in, so I got in line and waited. It went fairly quickly for the amount of people. By 330pm it was my turn to complete check-in and get into our room, but unfortunately the room was still not ready. So the desk lady told us she would call when it was ready. We decided to wait in the lobby. She finally called at about 4pm and we got into our room. The staff was super friendly, helpful, and very apologetic. The only reason for the 4 star review is because of the wait to get into our room.
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