The hotel and the location were great. However, the check in process was chaotic. We arrived at the hotel around 2:15 and went to check in, zero line, knowing that our room might not be ready yet. The registration person took our information and told us that check in started in about 30 minutes. Not a problem. This is where it got strange. There are multiple kiosks for self-check in and a couple people working. Before the official check in time, a couple people went to a kiosk and received their key. So, we thought we would check and see if we could as well. Turns out there was a $50 charge for getting your key early, which at this point was only about 10 min before the official check in time. I logged back out to wait. By check in time, there was a huge, single file line. I had recently hurt my knee so was sitting off to the side to wait until the line cleared. When check in started, everyone was waiting for the two staff members. I don't know if they could use the kiosks or not but it didn't appear that people were being told they could use them as no one at the front of the line went to them. A couple people bypassed the line, went up to the kiosks and received their key. So, we did too but it felt like cutting the line even though they were not being used. Could everyone use them or just people who stopped by a head of time and kind of prechecked in? Not sure but having someone directing traffic would have been very helpful to those that waited longer.
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