Booked a studio suite. The pictures online made the suite look like it was a big space but after seeing it in person, it was so small especially the bathroom. I came in to a blocked bathroom sink, small pillows, not enough towels and the chrome cast TV in the room and living room were not working. I was also expecting a kitchen sink in the living room area but there was nothing. I spent most of my time contacting the help desk to get housekeeping and engineering instead of relaxing after a long and scary flight as I flew in during the storm. I was so frustrated and annoyed by the whole experience. Good thing is, my requests were granted promptly and they all apologized for the inconvenience. However, I couldn’t help but feel sad I had to experience all that on the first day after checking in. Luckily, I did my own checks of the room and noticed these loopholes. Overall, the hotel is aesthetically pleasing but I don’t think I would be coming back.
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