This was our third time to stay at Grand Nikko in three years and we noticed a decline in quality over this time period. We like the hotel for its large rooms and proximity to the train and shopping, but felt that on this trip, the quality of the hotel detracted from the other conveniences. The linens and towels feel tired and dingy and the rooms, while clean, felt in need of some refreshing. We booked the Premium Floor and were also disappointed by the noise from neighbors next to us and on the floor above us, which we realize is not entirely in the hotel's control, but felt that the decline in quality of the hotel may be a sign of an overall mediocre experience. When we called the Concierge to report the loud noises from the room above, he abruptly told us to call the Front Desk; didn't offer to transfer the call, didn't acknowledge the problem, just said "call the Front Desk". We are unlikely to stay at this hotel again on our next trip to Tokyo.
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