Firstly, when we arrived there were no towels and sheet/blanket in the room. Then there was no Air-conditioning controller so I asked for it.
They said “it’s winter, we don’t turn the AC on, you don’t need it”. Yes it’s winter for Egypt (mind you, during the day it was 30 deg C). I do understand but we booked this hotel as it says air-conditioned on the advert as even our summer in the UK is colder than their winter. So we did say that we want it on as that's what it says in the ad. They refused at first but said okay in the end…after an hour and 2 more discussions, they kept on saying “okay” but were not turning it on. It was only when we asked for a refund so we can transfer to another hotel that they turned it on. Will never come back!
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