I recently had a terrible experience at this hotel. Hotel management completely disappeared for the first half of a three-day blackout/clean water outage, making zero effort to ensure guests had adequate light, food or clean, safe water to drink or wash with for days. A large group of us guests had to repeatedly request (and then wait long periods of time) for clean, safe water to drink and wash with, as well as water to adequately flush our toilets. This hotel could not help the power and water outage, but their service could have been a million times more efficient, helpful and timely than it was. They failed dismally to serve and protect their guests during a crisis. Further, I was promised a refund for the hotel stay that did not materialize, and that I now have to pursue from abroad.
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