I will absolutely not book with a Wyndham property again and would not recommend this hotel.
The hotel advertises an airport shuttle, yet the staff was unable to accommodate us. I called at 10:45 p.m. to request the shuttle, but the staff did not contact the shuttle service until 11:15 p.m. By then, of course, it was closed. Thirty minutes just to try to arrange a shuttle. Ridiculous. We had to take a taxi.
The next morning, we requested a shuttle to the airport and learned it runs ONLY once every hour. Do they realize flights don't depart every hour? Nowhere on the website or at the property did we see this clearly disclosed. The schedule didn't work with our flight, so we had to call an Uber. Despite choosing this hotel because it advertised an airport shuttle, we paid for transportation both ways.
Then there was the “self check-in.” We arrived around midnight, exhausted and just wanting to get our family into our room. The front desk employee was helping another guest and told me to use the self check-in computer. I would have gladly waited for him. Instead, I had to stand at a machine and go through the check-in process myself. If there is an employee working the front desk, why am I being asked to do his job? Self check-in may be convenient as an OPTION, but it should not replace actual customer service. I paid for a hotel stay, not the privilege of checking myself in at midnight.
Terrible experience. We will not be back.
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