This is a lovely hotel. I stayed here last year, booked a superior room and emailed the hotel to ask for a view of the city. They replied they would do their best. On booking in I asked again about a city view and got given one, my sons who were with me were given a city view as well. No extra charge, no mention of free upgrade. This year I booked 2 Superior rooms and again emailed the hotel about a city view. The reply I got was that I did not qualify for a city view as I had booked Superior rooms and I would have to pay 15€ per night per room for a city view in an upgraded Deluxe room. I was stunned as we were given city views in 2024 at no extra cost and no one mentioned we were being upgraded so I thought we were in Superior rooms with a city view but according to SS who replied we were given DeLuxe rooms. The cost per night was then reduced to €10 per room per night and after a few emails back and forth could not get the price reduced any more. ( the person replying was not very nice) I requested rooms 321 and 323, same rooms as last year, and got these on arrival. The city view is fantastic and when I come again next year I'm going to request rooms above these on the 4th floor, superior rooms of course as I enquired and they have them on the 4th floor. Disappointing that the room don't have a fridge to keep water cool as it was very hot when we were there, 11-16th August. We requested fans for the rooms and these were delivered straight away.
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