Overall a disappointing stay, largely due to some issues that could have been easily avoided. The pool was advertised as heated but was far too cold to use during winter, and the spa was only half full. Small oversights like missing toothbrushes required a separate request to reception, which felt like a basic miss for a hotel at this level.
My biggest frustration, however, was with the room itself. I booked a city view room through Expedia and was given a window that looked directly into the side of an adjacent building. This was not what was advertised and I would never have made the booking had this been disclosed upfront. I would strongly recommend the hotel review how this room type is listed as it is genuinely misleading.
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