Overall, we’re not very fussy and we enjoyed our stay. The location was good and the place was clean. The in-room products were decent quality however we were a little disappointed with a couple easily improvable details. They only provided one coffee pod per day per adult which felt a bit lean. Despite having four guests in the room (us and our two children), they only provided 2 pool towels. Further, we had paid extra for “VIP” - late check out, breakfast included and a bottle of wine on arrival, however the wine we received was bordering on an insult. For a 5 star French hotel we expected something curated, possibly French and thoughtful. They literally had a Halliday wine guide in the room. However the wine they provide for their VIP guests was a $6 liquorland rose. I won’t insult the producer as they’re VIC based but as wine lovers, we felt disappointed that this cheapened the experience. There was little to no staff interaction and no one welcoming or farewelling guests in the lobby, even the cafe staff there gave very little attention to guests. Overall, the experience was okay-good, just not great.
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