1st time visiting Miami.Arlo staff were amazing, we came with our daughter who is in a wheelchair and they were all so helpful,especially the valet parking guys. Room looked great however the bathroom had long visible hair strands in the shower, and the balcony had bird poop on railings. While the hotel has great art all throughout the premises its 3rd floor hall area where the gallery,2nd bar and garden is located is like a maze of closed doors to try and get to the right area. I loved the pool area, only thing is that on our 1st night around 5/6pm on a Wednesday,we couldn't find any towels so myself and other guests went back to our rooms to get towels. Then after I wasted time going back to the room I notice someone open a wooden chest and pull out towels. I think if your not going to have someone at the post helping guest then at least put proper signage. Pool was clean, plants where gorgeous, well at least the ones that got watered looked great. Lastly the bar was closed on the rooftop and the 3rd floor garden, on both days but for those who really need a drink your fridge will be packed with samples of beer and topself liquor( with no pricetag, no a mention if its complimentary). Breakfast room service, almost 70$ for 2 bagels with cream cheese and 2 cortaditas(Cuban coffee) which was insane.Went down to the lobby Cafe paid 31$ for the same thing, still expensive especially for the size of the bagel. I say just plan ahead and eat out then all will be OK.
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