Biglietto del treno delle ferrovie di Taiwan

Instructions on how to order products

• Step 1: Please select the departure station, ticket type, and number of passengers on this page
• Step 2: In the next step, fill in complete information such as the expected boarding date and time, and fill in 3 alternative train times. Note: Will automatically book flights + - within 30 minutes
• Step 3: After the payment is completed, the order has not yet been confirmed. You need to wait for Klook to reply with the order result. Taiwan Railway can only place orders for rides within 29 days. For ride orders placed within 29 days, Klook will respond within 24 hours to determine whether the order was successful. Orders for rides more than 29 days later will be pending for order confirmation. For example: On 7/18, you can only order a ride on 8/15 at the latest. If you place an order on 7/18 for 8/16, the order result will be replied before 7/20 at the latest.
• Step 4: After Klook confirms the order, it will reply with ride information. You can get the "booking code" on the voucher, then go to the Taiwan Railway counter to exchange for a physical ticket and enter the gate to board.
• Detailed step-by-step instructions: click link
• Please note: Seat availability is not guaranteed. If the ticket is not booked, refunds will be made without charge.
• Seats are allocated randomly and seat selection is not provided.
• You can book up to 6 tickets per order (including adult tickets and child tickets)

Ticket type description:

• Children over 150cm in height should purchase adult tickets, children under 115cm in height are free of charge, children over 115cm in height but under 150cm in height should purchase child tickets and the fare is half of the adult fare. Children under the preceding paragraph who are over 115 centimeters tall and under 6 years old can purchase tickets for free upon presentation of their identity documents; children over 150 centimeters in height but under 12 years old can purchase child tickets upon presentation of their identity documents.

How to get Taiwan Railway ticket

Station window:

• Please bring the "original ID card of the person who booked the ticket" or "original passport" and "booking code" to the station window to pick up the ticket. You can find the booking code on your voucher.

Get tickets from the automatic ticket vending machine for the designated train:

Please go to the station with the automatic ticket vending machine for the designated train, go to the counter and enter the "booker's ID card or passport" and "booking code" to complete the ticket collection.

How to change my Taiwan Railway ticket

• The time and date of high-speed rail rides cannot be changed online. Ticket changes cannot change the ride zone. If you need to change, please cancel the original order and make a new reservation.

How to cancel Taiwan Railway ticket

If ticket has not yet been collected:

• If Klook receives your cancellation request 24 hours before the departure date, 80% of the order can be refunded. The refund amount shall not be less than TWD 20. For example, if the order amount is TWD 80, you can get a refund of TWD 60, and so on.
• Refunds for force majeure natural disasters such as typhoons: Those who have not collected their tickets can apply for a full refund from the date the typhoon warning over the sea of Taiwan Island is issued to the date it is removed. If the passenger's scheduled ride is affected by the typhoon or the passenger is unable to board, you may apply for a full refund.

If ticket has been collected:

• No refunds or cancellations will be provided

Other additional information:

• Partial refund service is not provided for orders. If there is a need to cancel, please cancel the entire order and reorder it.
• If you have any other questions, please contact Klook customer service.
• No rescheduling or ticket exchange services are provided. If you need to reschedule, please cancel the order and reorder it.