Mercure Lyon Centre Saxe Lafayette

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Nous avons été bien accueillis avec un service irréprochable.

Very good location. Small bathroom and pool and gym were smaller as expected

Clean rooms, great location, friendly service

Parfait pour un séjour découverte de Lyon, propre, calme, personnel sympathique et attentionné, petit déjeuner complet. Très bien situé, proche des centres d'intérêt.

Meget let at komme til med bil Parkering på stedet Lå ca 1 km fra centrum af Lyon Super fint værelse, der var alt hvad vi havde brug for Rigtig flinke og serviceminded personale både i receptionen og restauranten Rigtig god morgenmad ligeledes i restauranten om aftenen

We were unaware of the swimming pool when booking and were not told about it on arrival so didn’t make use of it. We had a problem with the lift because we hadn’t been told about placing our room card in a slot to request a lift. I found some glass on the carpet and the bathroom doorway. I also had a piece stick in my foot which drew blood. We told reception the next morning and asked for the room to be properly cleaned while we were out. This was done but I heard nothing from the hotel management in the way of an apology for the discomfort. The layout of breakfast meant that people and children were wandering around looking for things to eat and going backwards and forwards in circles filling their plates. Food was not being replenished quickly enough and on the second morning it was even worse with the staff not seeming to care at all. This may have been due to a late night watching the World Cup. We did have a very nice meal in the restaurant one evening. The waiter was very friendly and attentive. The hop on hop off bus was very disappointing and a waste of money, as you now have to download an app to listen to the commentary. If you don’t have earphones or buds which we don’t, trying to listen to it on the phone is impossible.

J’ai dû changer de chambre en fin de soirée parcequ’il y avait une fête chez un locataire voisin particulièrement bruyant. Cependant le personnel a été très collaborant et m’a relogé pour la nuit.

Lovely hotel in an excellent location. Helpful staff and big room. Would recommend and will stay again next time I am in Lyon.

Excellent breakfast, lots of choice. Great location not far from train station and close to centre. Quiet area. Swimming pool is tiny though.

My wife was unwell and unable to go to Breakfast. I asked for en passe emporter (which I believe is a takeaway cup) they said yes and then walked away ? I also asked for late checkout and was told £20 per hour, quite inflexible I feel !!!! We now go to stay in chambery Mercure I hope the service is more like I expect from Mercure or we may not stay in one again! Breakfast was quite good on the upside for me!