Nova Samui Resort

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I love the property, but it needs a bit of a touchup

I stayed on the hill, 80 steps to my room or I could of paid 200 baht a day to upgrade a to a lower level, staff were friendly but didn’t speak much English, over all I enjoyed my stay price was good and I was a happy customer

Fantastic staff

The property itself is nice. The room was spacious. The location did not have access to the beach arms the street it is on was not great for walking.

The front desk staff was great so was the food at the restaurant. The pool was worth the visit alone. There were only two negatives points worth mentioning. The hotel is built into the side of the hill/mountain. The rooms slope up along its elevation. My room was the next to the last room at the top and was not always fun to climb to. The housekeeping was mixed at best. They completely ignored my room on one day and didn't replenish my water or coffee on three other days, even if they had taken care of the rest of the room.

Nice place to be!!

The room was ok however it was a hill room and meant we had to go up 20 flights of stairs as there are no elevators which was a lot, clean and nice room however not many plug sockets and not much lights in there, the room only got cleaned one day out of 5 even though we never asked for it to not be cleaned, it was ok for a short stay but we were glad to leave

For just one night the amenities were completly functional and the staff really friendly and approchable

Nice good value resort shame it was empty only half a dozen couples resulting in none or poor servics operating

Wifi awful, it says something when even the shacks on the beach had better. Pool area and pool bar looked derelict, nobody ever stayed around it long enough. We are not normally beach people we prefer a good pool which was the main reason i chose the Hotel for the stunning pool, It was so depressing we ended up on the beach every day. The pool Waterfall !!! as in the Hotel photos never worked, when i asked about it they said not enough people, so we weren’t important enough to turn it on !!! no atmosphere whatsoever we felt like we didn’t belong. Breakfast not worth paying extra for , Staff need better training in food hygiene, food left uncovered to flies and not by the guests, by the staff. Bathroom grotty, shower curtain black mould , never ever had hot water in the sink, Legionella risk. Shower plug hole Disgusting black slime and hair very bad drain smell coming up from it. I tried to get hold of Expedia to change Hotel but to no avail. Spent all our time out of the Hotel because it was so depressing. Was more of a Motel, certainly Not a Resort. All in all a complete waste of hard earned money, a very disappointing stay, i could of cried. I might add that my Family and i are well accustomed to Thailand and have travelled extensively around South East Asia and know what to expect. But This Hotel lacks in care and attention.