City Hostel

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Not family friendly. No staff on site! No oversight! It’s on you to report and turn anyone in for rule violations! Good luck with that especially the ones you turn in staying at the same place! They’ll certainly appreciate you for that! Any complaints will be addressed with a nice apology!

APPALLING SERVICE Made an advance booking and added a note that I'm terribly scared of heights so would appreciate a bottom bunk bed. When checking in around 9am they advised they would not be able to honour the request. They gave me the key but the room was not ready until 12 and they asked me to store luggage in a separate facility. I have asked if they could approve cancellation and refund in that case and they said that they would but I need to contact the booking platform to get this through. I then was hanging on hold trying to get through to an agent who spent ages trying to get through to them and he then advised that it will take up to 4 days to complete the refund approval process and refund my money but also reassured me that since hotel verbally confirmed they would be happy to do so, I have nothing to worry about. That would about 11am (official check out deadline) so I returned to the hostel to hand in my key. The same lady at the counter then advised me that they will not approve my refund request because it's too late and 'i already took the key' I do appreciate that it was a late cancellation and that they cannot guarantee if I get upper or bottom bed (although at this point I'm certain they haven't even tried to accommodate my request). What I do not appreciate is being lied to which led me to waste 2h of my short trip to Stockholm trying to change my booking. Also, reception staffed only a few hours a day - no way to get a towel when checking in the eve

Clean, comfortable, and quiet. I liked that it is centrally located and close to the bus terminal. Will stay here again.

This hostel was nice kind of hard to find at first but overall it was a pretty good experience. The beds are very loud and noisy so watch out for that but they were clean and somewhat comfortable. The bathrooms and showers were nice and big and non mixed.

Nice and clean. The receptionist Sara was very friendly, helpful and professional. Bus stops are nearby, as well as 7/11. We like this place.

Highly safe, quiet, and clean hostel Appreciated a fully equipped kitchen with IKEA products.

Best part was the location, on the center, near everything. 10-minute walk to Central train Station. Only bad thing was the space.... tight, and the hostel wasn't that full. Breakfast was OK, but maneuvering around the small kitchen with people was a challenge.

We had a very great experience at the city hostel. The receptionist was very helpful and friendly. The room was great and clean. Much better than expected due to the low price. We were satisfied and I would recommend it to anyone who want to stay at a great, cozy hostel in the middle of Stockholm to a very cheap price. I’ve lived at places that costed ten times more, but they had nothing on this hostel. The only con where that we didn’t had a bathroom on the room. But the shared bathrooms and showers were very clean and smelled great. Overall, the best hotel so far to the best price and service! I’ll keep this in mind.

Very good value considering it's 10 mins walk to the Central station. Rooms are basic but very comfortable bed, pillow and sheets. Note that rooms don't have a window that can be opened as the whole hostel is located in the basement. But they do provide a small fan which works and the ceilings are high with a frosted window so it's not too bad.

Lovely welcome and helpful