Hard Rock Hotel Desaru Coast

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Rooms are clean, and the staff are helpful The elevators do not seem to be ventilated, so it gets a bit hot and stuffy when you are inside

Amenities are good, very kids friendly. Breakfast buffet was average. Room is spacious and clean. Staff is helpful but need some prompting to take initiative.

For a good short getaway for family with young kids and seniors, Hard Rock Desaru can be a good option. Morning breakfast has a decent spread. The nearby beach was great with fine sand that was perfect for the kids to play in. One can spot little hermit crabs along the beach as well which kept the kids entertained. Overall, it was a fun and relaxing family getaway with a good mix of beach time, activities, and good food nearby.

The swimming pool was great for the kids, they provided kids life vests so they were safe. The entrance to the waterpark was convenient. The beach was close too, can either walk for 5mins or take the hotel buggy. Parking area was close to our room, we registered during check-in and so the entry through the gantry was seamless. However, there were locks for the toilet.

Loved the service, everything was smooth and well taken care of. The live performance was a great touch too. This isn’t my first time here and definitely won’t be my last. Thank you for the warm hospitality!

Staff were welcoming and helpful. The reservation team were unable to guarantee us the interconnecting door we needed between our two rooms in advance. This was hugely stressful for my partner who only wanted two rooms if we could have the interconnecting door. We took a risk on this and thankfully they came through on the day. We would have been so much happier if this feature could have been secured at the time of booking. Thankfully our rooms were in a quiet wing away from the ‘Sessions Live’ stage where a brilliant cover band interrupted restaurant guests who were trying to eat and talk with each other. I found this setup a bit unforgiving and more acoustic isolation for guests who didn’t want to freeze in the indoor area of the restaurant would have been helpful. We retreated to a closed off part of the outdoor seating and had to argue our case to sit there. Breakfast was amazing and so were the team who served it. High energy happy people. You have to try the roti and the local coffee. I enjoyed the local food items on the menu. Unfortunately there were two dishes on the menu named SPAGHETTI CLASSIC NAPOLITON. One was slightly more expensive with basil & Parmesan, the other slightly cheaper with tomato sauce & broccoli. We ordered the basil one, got charged for that one, but received the other. Perhaps one of these dishes could be renamed so as not to cause confusion? Pool staff were always friendly and chatty. The splash pad was great for the kids too

Food selection needs to improve

First time staying at Hard Rock Desaru. Was very pleasant experience. Would definitely come again.

Not very clean rooms

Restaurants did not meet expectations. Servings took to long, drinks didn’t arrive on time, items offered in the menu were not available, portions were too big, food quality is below 5 star hotels (although the price is as 5 star hotel), and the menu was very restricted at night. There were neither bicycles for kids nor kids chairs for the bikes.