Wyndham Grand Flamingo Cat Ba Resort

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The surcharge for children/extra people: Surcharges according to rate packages or staying during different period will have a separate surcharge for each person from time to time. Please contact the property for more details. General policies: 1. Guest’s name changing: The property allows changing the lead guest's name 1 time only per booking. Changing the lead guest's name for the second time will be subject to an additional charge of VND 300,000 per time per room. The latest time for changing the name is 72 hours before check-in. 2. Check-in policy: All guests, regardless of nationality, must bring a valid passport or identification for check-in. Check-in procedures and hours are subject to change from time to time, so please contact the property for more information. 3. Deposit A deposit must be made at the time of check-in to secure additional service requests incurred at the Hotel and/or other Hotel damages (if any) caused by the Guest during the stay period. The deposit will be refunded to the Guest at the time of check-out if no service is used and/or no damages are incurred to the Hotel. Deposit is made by cash, bank card or credit card with a specific deposit of VND 1,000,000/bedroom unit/night. Flamingo reserves the right to refuse to provide the service if the Customer does not make the deposit with the above provisions. 4. Compulsory meal: In order for you to have the best culinary experience during your stay, Flamingo would like to inform you that an additional lunch or dinner is required in the room package for bookings that stay on weekends and public holidays, New Year's holidays according to hotel’s regulations will be mandatory. 5. When booking more than 5 rooms, different policies and additional supplements may apply. Charm Pool, Sky Bar and Sky Walk at the hotel are undergoing maintenance, scheduled until October 25, 2024. The third building of the hotel will also undergo maintenance and has no expected completion date. The hotel still has 2 other buildings,  swimming pools and other entertainment services for guests. Thank you and we hope you understand this inconvenience.