Balitung Villa Seminyak

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Spacious rooms. Upstairs ..very steep stairway. Fridge doesnt cool well. Mozzies . Front door is straight to the road.. not very safe. The email and phone number given do not get replied/answered. The owner cannot be contacted. No reception. Had to roam around in the dead night (flight landed at 12midnight) to locate the caretaker who lives next door. She does not speak English. Very difficult to communicate. My room was downgraded and did not get the refund yet (booked via expedia). Its 3 weeks ... still no response from the owner. Very unprofessional.

the host was outstanding in her friendly approach to the comfort in our stay