Shenyang Marriott Hotel

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My stay at the hotel was okay, but there were a couple of issues. The breakfast was quite limited, with not many options to choose from. Also, even though I stayed in a non-smoking room, I could smell cigarette smoke coming from the hallway or nearby rooms in the morning and at night. Overall, it was an average experience, but these issues made it less comfortable.

Overall was a pleasant stay. Rooms were big and very comfortable. I especially liked that we were provided with four bottles of water in our room each day! I rated 4/5 stars for staff and service as we had a slight incident of a missing luggage cover. We placed the luggage cover close to the door at the end of the corridor but discovered it missing when we returned back after a day out. Called to check and was informed that the staff did not see anything in the room which to us was a little odd because we did not move it from its spot before we left the room in the morning. We re-purchased another cover so it was fine but thought that it could have been better managed and handled instead of just telling us nothing was seen in the room. Would still recommend staying here though. Marriott has always been a trusted choice of my family and this time it remains the same even with the slight hiccup

Check in ladies were very helpful

Excellent service from the reception counter manager.

Great service. Knowing it’s my parents’ 77th birthday, the staff presented a fruit plate given we checked in late and bakery is closed that they couldn’t present a cake. Very much appreciated the ease of checking in and out and nice amenities.

Dear Customer Service], I am writing to express my concern about a recent issue with my reservation. Due to a typhoon, my flight was canceled and rescheduled for a day later. I contacted both the hotel and Expedia to modify my arrival date, but upon arrival, the manager, Amanda Tang, informed me that my reservation was voided due to a no-show. I was told that the hotel was fully booked and was given no option but to pay the full price for the original reservation to secure a room. Given the circumstances and my prior attempts to amend the reservation, this situation feels unfair and stressful. Could you please review this situation and assist in resolving this issue? I would appreciate any adjustments or compensation you can offer. Thank you for your understanding. Best regards,

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The hotel required a deposit of 500 RMB, but has not refunded the deposit, affter almost 48 hours of checking out! Not a good practice.

Good hotel

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