Metropolitan Old Town Hotel - Czech Leading Hotels

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It has been the worst experience I have had in my life, and I am 49 years old. From the moment we arrived, the front desk was not welcoming. They gave us a room on the top floor of the hotel, literally in the attic, with windows in the ceiling that couldn’t be opened and a broken air conditioning unit. Additionally, the carpets were dirty, and getting to the fifth floor was an ordeal, as it required using two tiny elevators that barely worked. I had to leave and move to another hotel. They have not refunded my money yet. What they advertise on Expedia does not reflect how it looks in real life. DO NOT STAY HERE!

good

⭐⭐⭐⭐⭐ Hotel Metropolitan Old Town First time in Prague. From the moment we checked in, the staff set the tone for a truly memorable stay. Every team member we encountered, from the front desk to housekeeping, was warm, attentive, and genuinely went out of their way to make us feel welcome. The facility itself was spotless throughout, with our room arriving immaculately clean and remaining that way. Everything was well maintained and thoughtfully presented, which speaks volumes about the hotel's standards overall. The accommodation was exactly as described. The room matched what we expected perfectly, with comfortable bedding, ample space, and all the amenities you could ask for. It is always reassuring when a hotel delivers precisely what it promises, and this one did without question. A special mention goes to the breakfast, which was one of the highlights of our stay. The spread was impressive, with a wide variety of hot and cold options, fresh pastries, seasonal fruits, quality cheeses and cold cuts, and excellent coffee. There was genuinely something for everyone, and we looked forward to it every morning. If you are visiting the Old Town area, Hotel Metropolitan is an easy recommendation and we will be back without hesitation.

The room was really clean and the heating was good. Excellent buffet breakfast, worth the money. Thank you very much to all staff (the reception area, the breakfast room, the cleaners) who looked after our family well.

Staff, location and breakfast were all fabulous. Very quiet hotel within 3 blocks of old town square. Great wine bars and restaurants nearby. Loved everything.

Hotel is super clean. The staff is very friendly.

The room was small and the bed was situated in a tight space so you had to crawl in and out of the bed. Breakfast was plentiful with many choices. Hotel staff was extremely polite and helpful.

Good location, friendly staff and clean. Hotel felt a bit old to me like it needed a good revamp. My room had cracks un the ceiling, the bin was rusty and it just felt dated. Very basic but did the job.

Lobby manager Ahmad is a treasure. If I was hiring I would take him from you.

While located in historic buildings, there was no air-conditioning in 35° plus weather, unfortunately, nothing on the website indicates rooms which are quite expensive have no control air input so can be quite stuffy, where, as straight outside the door all the corridor’s and The rest of the hotel are air-conditioned. Also, the bathrooms/shower was a poor quality leaking water and the shower doors not able to be closed properly…