Garden Island Resort

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The staff were extremely kind, and welcomed us, and mase us feel like family. They learned each of our names (family of 5). We want to return someday. We love tge garden island resort and the people there.

The staff at Garden Island Resort are all so lovely and caring. The gardens at the front of the building are beautiful. The location is not great for snorkeling right from the resort though amazing diving and snorkelling is available close by. The pool is directly underneath a cauldron of bats, not 1-2 bats but close to 100. The bats are screeching constantly throughout the day and there are bat droppings on the pool deck. There are few close amenities and not much within walking distance. No airport shuttle was provided despite being listed as an amenity. This property appears to need some tender loving care. Our shower head did not work correctly and leaked, our ceiling fan did not work and our safe was not bolted down.

Friendly and helpful staff

Beautiful place and island, and the staff made it better. Vinaka!

The view and location on the water are incredible. Fifteen minute walk to nearest alternate restaurant.

Excellent friendly staff

My experience with the staff and service of Expedia has been difficult and unnecessarily frustrating. Artificial Intelligent agents should not be a continued first point of contact when the conditions of the travel experience is DANGEROUS! My family arrived to a hotel that was infested with disease infested bats. We booked for 5 nights and left after one. I started a conversation with Expedia the first night and still a refund has not been issued. The Expedia staff has been inconsistent and most agents (especially Ayush B.) were unfriendly and unapologetic. My families safety is a priority and Expedia has a responsibility to NOT put its customers in DANGER. Issue me my refund and take on the hotel directly. I have had a horrific Expedia experience.

Beautiful location and staff. Everyone was very accommodating and helpful.

This "resort" used to be a decent 3 star place to stay, pre-Covid. It is now tired and sad. Some ground floor balcony loungers and chairs had cushions that were seriously deteriorated, as in skid row style. Bar and food prices are very expensive. I would not recommend this "resort" to anyone.

All the staff were fabulous no complaints, paid for 7 nights got there a day late due to flight error, so stayed for 6 probably 3 would have been enough. Not a great fan of Fruit Bats that roost in the trees at the resort, the room was a bit motel like with a view, got caught with the hurry only 2 or 3 left at this price pressure, we could have got a room easily and paid by the night as it was virtually empty