WoodSpring Suites Naples West

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They were very rude I paid and then someone else came up to him knocking on the door as soon as I answered the door they said it looks Smokey so they kicked us out they refund me my money got all the cops and had me trespass when I didn't do nothing wrong please refund me my money back

Tje staff was great and all the amenities!

Cucarachas en la habitación

Nice place but hotel was full of roaches. I had to stay somewhere else my second night and received no refund Very disappointed

Be warned if you check in after 10 they have a phone number that’s not listed to call the front desk staff. I had to call their corporate call center and have them call and even they couldn’t get ahold of them. I finally got in with another guest who had a key. Very rude staff.

Fridge and freezer didn't work. Cooking implements, pans, plates and cups cost extra. Coffee maker had to be purchased, and there was no coffee or tea in the lobby. No change available for laundry, so you had to accept the surcharge for using credit card. Internet failed. Power failed, AC would shutofff automatically.. it was just terrible.

This was the worst experince in my life. I checked in and went in the elevator was dirty, smelled like weed and towels on elevators floor. Was walking to my room duty bed sheets and towels everywhere, and when I went to open my room key didn’t even work. I asked for refund and they treated me nasty. I lost my money and even called the police on it.

I had a very disappointing and frustrating experience at this hotel in Naples. I made a last-minute reservation through Expedia and arrived late at night after a long, exhausting day. At check-in, another guest was telling the front desk that her room had cockroaches. The staff responded, “there is nothing I could do, I have no other room,” and told her to leave and contact for a refund. That response alone was shocking and concerning, but given how late it was and the lack of other options nearby, I decided to stay for the night. Once I got to my room, it was clear it had not been properly prepared. There was no soap—I had to go to the front desk twice just to get it. There was no hairdryer, no proper blanket, and even the towels were incomplete (only one small towel when there should have been two). The next morning around 9am, I was woken up by loud banging on my door. A staff member questioned why I was staying in the room and asked what time I checked in. I explained that I arrived late the night before and received the key from the front desk, but it was obvious there was internal confusion on their end. At checkout, when I brought this up again, the front desk denied any issue and claimed everything was correct, contradicting what their own staff had just done. When I asked about standard room setup, they confirmed items were missing, yet also casually said that blankets are “not always provided,” which is unacceptable. From the missing amenities to the staff conf

Do not recommend as it smelled bad and no amenities. Sheets were clean and bed comfortable enough. Won’t be back.

Roaches everywhere in the room.