Precise Resort Schwielowsee (Sunday Resort Schwielowsee)

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Chosen for the pictures on the website, I had not understood correctly that this was truly a 'resort' - my bad I suppose. I was allocated a ground floor apartment quite a way from the hotel reception, which proved a little hard to find. Upon entering, I was not enamoured with the long shape of the room, nor by the many floor to ceiling windows, all of which looked out on a shared terrace area, where smokers meant I could not even open the windows on a hot afternoon. In addition, the air-con was not working. I waited for 30 minutes, without unpacking to see if the air-con could be fixed but it couldn't. I therefore left the room and went back to reception to demand a new room. I was allocated a disabled room in the main hotel, which was much better and I decided I could deal with the 'disabled features' of the room. I requested a kettle and a cup on 2 separate occasions and was finally delivered these. I opted for the buffet evening meal but, to be honest, I was shocked at the cost (€40) for the assortment and quality given. This was not worth it. After retiring to my room I noticed that there were cobwebs and spiders in every corner of the high-ceilinged room but I was just too exhausted to complain about this too. The air-con in this room was also only mediocre. Wi-Fi was an OK speed, bed was comfortable and the room was spacious. Breakfast the next morning was a massive 'free for all' and not that good. I won't choose to stay here again.

I love the property, everything was excellent

I was disappointed that the air conditioning wasn’t working and spent my stay sweating instead of relaxing. It is not fair for the amount of money I paid to not have AC in a super hot room. House keeping didn’t even change the towels or gave shampoo or soap. They went in fixed the bed and left

It is a wonderful place to relax . Very polite and helpful staff . Great stay ! Thank you for a wonderfull experience

Staff disorganised and not too friendly. Was given conflicting information by several staff members regarding pool policy etc. Not flexible when it comes to later check out.

great resort. paradise location. freindly and willing to help staff.ood WIFI throughout the resort. A bit old in room furnitures , yet extremely well maintained. Air condition is not that efficient and it could be of a problem in extremely hot days especially in the upper floor of the buildings.

Room was large and the view from the balcony of the river was great!

One of the worst hotel experiences ever. To begin, when we arrived around 6pm, they couldn’t find our hotels.com reservation and made us wait over an hour before checking in. Then they gave us a twin room even though we had booked and paid for a double. When I went downstairs to the front desk to point this out nicely, they were uncommunicative, rude and dismissive. They switched us to another room nearby which was FULL OF SPIDERS. Oh, and did I mention that the air conditioning didn’t work, the key card system was new and didn’t work, and there was only one restaurant which only serves buffet? Worst night of sleep I have had in a hotel. Please, do yourself a favour and go elsewhere. The hotel management here is lax and uncaring.

Amazing and beautiful location. Even the photos online are true. We had a beautiful room with lake view. Since the bathroom was huge they could have put in a big bath tub we only had a shower although that was great. Our weather was perfect. The breakfast was very good. We are one dinner that was a buffet and thought it was also very good. We rented bikes one day from the hotel and enjoyed riding around the lake and town of Werder which is fabulous. Did not try the spa but did enjoy the pool. Wish they had tennis courts because I think that would be a great addition to the activities you can do there. You can also rent a small cabin or larger home on the property. I had no idea. It was also dog friendly which is wonderful for this traveling with pets. It looked very kid friendly too and the parents seemed happy to have their children with them. Would happily return for another visit and will recommend to many.

rooms were clean & spacious & overall service very good