Tru by Hilton Fort Lauderdale Downtown

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The two ladies at the front desk were awesome. The room was disgusting.

Only complaint was the lack of Dressers to store clothes.

GREAT LOCATION TO ALL FT LAUDERDALE HAS TO OFFER ROOFTOP POOL PRODUCES GOLDEN BROWN TANS IN 48HRS 10MINS FROM BEACH 2.5HRS FOR TAN BREAKFAST BAR...THE BEST!!! !!! THE BEST BREAKFAST BAR!!! I'M A BREAKFAST GIRL...SO THE BEST...LOL HAS EVERY AMENITY YOU COULD NEED FOR A BEACH GETTAWAY REASONABLY PRICED THANK YOU TRU STAFF & HILTON FAMILY

Great experience Staff was very nice and helpful. I would definitely visit there again.

The staff’s customer service 10/10

The property only has 3 elevators and when I arrive only 2 were working and by the last night only one was working. So the lines to get in and having to stop in each floor was frustrating.

First, let me say that I truly thought this was going to be my favorite hotel. I’ve stayed at this brand twice in Georgia, once in Tennessee, and once in Tallahassee, Florida. This was my fifth stay, and by far the worst. No one explained I had to scan my room key before selecting my floor, so I rode to multiple floors before another guest helped me. Our first room smelled awful, and the shower had hair and stains. The second room had soap left on the bathroom counter and stained pillowcases. I wanted a refund but was told to contact Expedia. I was also given conflicting information about my $150 deposit. The customer service was rude, the coffee station was dirty and empty, people were smoking marijuana outside, and only one of three elevators worked in a 17-floor building. Overall, the hotel was dirty, uncomfortable, and very disappointing.

We stayed for 2 nights. When we first arrived, two hours prior to check in time, we were told that the room was not ready, which is understandable, but the attitude of both the front desk and the parking attendant was not acceptable. We returned to check in at 4:00pm, and received our parking pass for the garage. That was not working and we needed to wait there for another car to come from the inside and open the gate. The garage is extremely poorly designed and when you first enter, you need to use extreme caution in making the first turn. Our room was located on the 8th floor and the hallway smelled of garbage. There were 3 elevators and only 1 was operating. In the mornings, during busy times, we had to wait in excess of 10 minutes due to the fact that each elevator car that arrived was full. Breakfast was complimentary and was decent. Our room appeared clean at first but after walking on the floor with new white socks, we realized that the floor was extremely dirty. The shower was dangerously slippery and being a disabled woman it was very difficult to shower! After spending all day out, upon returning to our room, we discovered that housekeeping had not entered and nothing was cleaned. Wet towels still on the floor, bed unmade, etc. Will most likely look elsewhere next time.

It’s a great property but parking is not included and there’s a public parking lot in front which we used and it wasn’t bad.

Nice place