Classic Lodges - The White Swan

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Great Staff and decent breakfast in a lovely room

The dining room was breathtaking. The breakfast good and the staff. Our room required some refurbishment, especially the bathroom. It needed a deep clean around the shower and the floor tiles. There was no where to put our toilet bags and hang our towels. We had to put our cases on the floor as there was no suitcase rack. Only 6 coat hangers to share. And The bar was modern and a nice place to relax for a drink.

Hard to know where to start… - Unfriendly staff. Two receptionists kept chatting (not work-related) for 10-15min while we waited to check in. Then didn’t show any willingness to help us find an item we had forgotten (we returned to look for it hours after checking out). Forgetting is of course on us, but I’m not sure what it would’ve cost them to help. Only two examples of what the tone was throughout the stay. - Noisy. Room faced a busy street and had neither soundproofing nor double-glazed windows. Passers-by talking at normal tone of voice sounded like they were inside. - Dirty. Several stains and bugs, especially in the toilet. - Old. I know it’s a classic lodge, but everything was extremely outdated. Bed was also quite small, smaller than a normal double bed. The one positive is location. Terrific for those exploring Alnwick.

Very happy with the hotel. Staff helpful, room clean and walk in shower good. No lift but staff took suitcase up two floors to room. Plenty of free public parking if we couldn’t get into hotel car park. Seven minutes walk to Alnwick Gardens and Castle.

This was a pretty hotel in the heart of Alnwick. I could park my car in the back and walk through town. It was very close to Alnwick Castle, shops and various restaurants. The staff was friendly, breakfast was included and they had plenty of hot and cold options. Plus you sit in the beautiful dining room of the RMS Olympic, sister ship of the Titanic. They also had nice lounge options to sit and relax and a bar for drinks and more casual dining. The bed was comfortable, room was spacious, shower had great water pressure. I really enjoyed my stay here.

Nice hotel, very well situated for getting around Alnwick. Helpful friendly staff

Stayed 4 nights, bed and breakfast with the wife. The hotel is lovely with modern and traditional features, the dining room in particular is stunning The staff were all very happy, helpful and gard working. The breakfast was of a good quality every morning Free parking very close if you cant get i to the hotels car park (there are 2 free car parks you can stay in for 24 hrs, we flip flopped between the 2) Would stay again.

Only used the hotel for bed and breakfast. The room and bed were clean and comfortable. The dining room was impressive and had some history attached to it. The service was responsive at breakfast and kindness and understanding shown to a nervous 6 year old. The free public parking at the rear of the hotel worked well and the proximity to the town and castle and gardens.

The breakfast was excellent, plenty of choice & you just helped yourself. The dining room was large, open plan & well decorated. The room was a good size & clean, lots of extras such as tea/coffee,biscuits & toiletries for guest use. The staff were friendly & helpful. Unfortunately our room faced the road in front of the hotel & we didn't get a good night's sleep due to boy racers tearing back & forth up the road into the early hours. In addition to this there were groups of lads & lasses wandering up & down the main street shouting, swearing etc probably after they had been to the local pubs in the square - this went on until 2:00 to 2:30 AM. Loud noise & a good night's sleep don't mix, we stayed here last year & mentioned it to the staff who couldn't really do much about the noise outside the hotel as they were not other guests making the noise, so I did not bother to complain this time. We were only staying overnight as a stopover on our way home from a week in Scotland & it was a Saturday night so you expect some noise but it has put us off staying there again & it is only right that I give a fair assessment of our stay.

Rooms need desperately up dating in outside block Not very convenient to have to go outside building to your rooms Hotel it’s self is lovely and staff excellent