Ceylonz Suites Kuala Lumpur, Roam (Ceylonz Suites by Five Senses)

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Amazing value, beautiful views and the roof top is the best in KL!'

Check in is done online or via what’s app- staff were actually super helpful to help me check in early and helping me locate my missing bag! The location is very central and the rooms were large and great to have a fridge! Only downside was I had absolutely no view so recommend asking for a high up floor! The views from the infinity pool were amazing although not really anywhere to lie as only 5 loungers in total for what is a very busy apartment/ hotel!

Check-in was smooth and the room was clean. Had a comfortable and pleasant stay. Recommended!

The room was clean, comfortable, and well-maintained. The space felt cozy, and the amenities provided were sufficient for a pleasant stay. Overall, a good experience and would recommend.

This was our first time staying at a property that was like a condo unit. The advertisement said it was going to have a washer/dryer and a full size fridge which it never had when we arrived. This was very disappointing as we brought just enough clothing for half our trip in hopes to wash them half way through. The shower did not have a curtain so the water went everywhere. There was a huge problem with ants or small bugs that were crawling all over the countertop. The location was great and central and the view was beautiful. The front desk staff were very helpful and it was a really busy place.

Front desk was no help with services or knowledge of surrounding area.

Loved the area around so many places to eat and walk around, and the property has a nice cafe to enjoy and a couple gardens to sit and to enjoy

It was awful the washroom flooding while I’m shower and I tell them twice come have a look and I have the video to show that I have proof and so slimy. Awful disgusting this is my second stay.

This is a scam. The company that is advertising the stay through Hotels.com charges a "deposit" fee at check-in which they don't cancel upon checkout. Instead, after charging you, the front desks says that they are NOT the hotel company and won't be canceling the charge upon checkout. Instead, they point you to a shady Whatsapp number (!) which automatically sends a link to a form to complete with all your personal banking details for a supposed refund via bank transfer (!!). I have NEVER seen this from a hotel company - but it turns out this is not a real hotel company and it seems more like a scam. They are not legit and there are at least 10 other scammy companies with various Whatsapp numbers listed at the front desk. I am spending hours with Hotels.com "customer service" which continue to push back on a refund on their end, even though they are the booking agent. At the same time, they are allowing this scam on their website. I never write reviews, but I want to warn others to stay away and I hope it saves someone else from these problems.

The wifi was not so strong and no TV channels were available. Otherwise, everything else was great.