Hotel AF Valle Orotava

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My parents have been stayed here a few times one of their favourite hotels and they've been to many in the area, Clean friendly hotel with a nice breakfast and great location would recommend.

The only issue i had was that there was no milk in the rooms for the tea or coffee. And unless you ask tea and coffee was not replaced. I dont think this is a major problem to be honesy, it was a lovely hotel, really nice. Really accessible as there is a bus station a 5 min walk away

A good location to explore the surrounding areas

Management and staff were warmly welcoming and friendly. Facilities were excellent and the breakfast was splendid. Good location with great view from room balcony and roof swimming pool/bar. Vell equipped and furnished room.

The staff were great, especially Jose on reception who organised an extra night's stay for me, and also the breakfast team who kept the place spotless. On the downside, for a 4* hotel I expect a better selection of toiletries in the bathroom.

This hotel is perfectly positioned in PDLC near to amenities & the centre of town. Stunning views to Teide. Also it’s right next to the bus station which makes it easy to get around the island. The staff here are very friendly & helpful & always take the time to chat to you - their language skills are excellent. The food in the restaurant is excellent quality at both breakfast & dinner with plenty of choice and well presented. The new spa is a welcome addition & reasonably priced. The rooftop pools are refreshing and not too hot: it’s nice to swim in a saltwater pool without the overpowering smell of chlorine. Beds very comfortable & clean. A note to future guests: the former bus station to the side of the hotel has been vacant for many years but is due to be demolished & replaced with a commercial/public space in the next 2 years. This will inevitably be noisy & disruptive during the process so I would make sure to check the progress of the project before booking. Overall this will be a large improvement when completed though. My only very minor gripes are that there’s no milk provided with the tea & coffee in the rooms; for evening dinner there is no free drink option (eg tap water) or coffee/tea available; and that on a couple of occasions the food was incorrectly labelled in the buffet restaurant with the wrong nutritional information, so those with allergies do need to be extra careful. The hotel in general was excellent and I’d recommend it to anyone visiting PDLC.

Terrible customer service

Some confusion with the description of the room on the website but this does not reflect on the hotel. Very friendly staff, comfortable beds. More fresh fruit and gluten free options at breakfast, packaged individual yogurt vs the community bowls would have been more sanitary and an improvement. I did not use the pool or other facilities so can not comment. Very good location.

The hotel is nice, well located and helpful staff.

Hotel was good all round.