DELPLAZA Marabá São Paulo

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The hotel is very clean and the staff are very friendly and always showing a smile on their face congratulations.

I have nothing to say. Everything we’re good.

Only provided

Verygood

Poorly connected light fittings, lock didn’t work, promised room not available, polite at reception but no outcome

Very helpful staff. Need to improve fitness room.

There is same homeless people around the neighborhood, but once you are inside the hotel is totally safe and comfortable, plus your can order dinner online

There is a very high homeless population, near and around the hotel. I was also told on several occasions not to have my phone in my hand outside. Apparently people are snatching cell phones.

Good cost benefit. Breakfast is good. The hotel has a fitness center on the rooftop.

The hotel is old, but that is not the excuse to be in poor condition. The wood frame of the room door was in bad condition, the bathroom has a huge drain on the floor, smells so bad that the bathroom window had to be open all the time, the toilet seat wobbles, the shower room has mould around. The hotel corridor was only lit by sound, total darkness if without sound, scary feeling. Also smells in the corridor. There was no exclusive guest elevator at all. The elevator was very small and slow, and shared with housekeeping. The front desk receptionist speaks little English, making communications extremely hard. We checked in at 6 pm but apparently were not expected. The front desk spent 15 minutes to find a room for us, unbelievable. We requested twin beaded room and were given a single bedded room in the beginning. Hotel is central location, however, one of the most unsafe areas of San Paulo. We learnt until getting there from the taxi driver who took us for the airport that crime rate was very high in that neighborhood. Police was seen on every street around the hotel. We traveled three weeks in central and South America, and this is worst hotel we stayed. If we didn’t prepay for 4 nights, we wouldn’t hesitate to change hotel. The worst hotel ever stayed.