When we arrived at 6:30 pm, our 2 rooms were not ready. Check in was at 2 pm or 3 pm. We were advised to wait. We refused. Then miraculously, our rooms were available. The 1st 2 rooms we were put in were decent but a spark kept zapping in the vent (you could clearly hear the electrical current). Then we got moved to an “upgrade.” We made it work.
The pool was not as big as advertised. In fact, it’s relatively small.
The food at breakfast was bland.
The only thing I thought was awesome was Manager Mew. Our waitress, Mid, asked if we wanted anything. We said Thai Tea. She said ok. Then left. 20 minutes go by. No tea. I go over to the bar where the drinks are made and I see Manager Mew teaching Mild how to make the Thai Iced Tea. I go back to my table and Mild brings it out. She apologizes for the wait. Mild was kind and sweet. She humbly admitted she had never made the tea before. I thought Manager Mew was an excellent leader in that situation. Instead of berating her, he taught her, then gave her the credit. Manager Mew should run the hotel.
Absent this experience, we are not likely to stay here again. It’s a hotel that lacks serious upkeeping. It smells old, musty, and damp. The sauna is broken. The steam room does not work. When you ask staff, the answer is the same: “don’t know.” Housekeeping was minimal (just fixed the bed and took out trash. No vacuuming and no replenishment of toilet paper or towels)
Loved Mild and Manager Mew. Nothing else was worth the money.
Parkir (gratis)