The hotel was completely misrepresented compared to the listing. The photos give the impression of a peaceful beachfront location; however, in reality the property is situated on a busy strip with loud music playing until the early hours of the morning and starting again shortly after. This made it extremely difficult to relax or sleep, significantly impacting our stay.
We were initially placed in a room with a balcony overlooking a car park, which did not match the expectations set by the listing. After raising this with staff, we were moved; however, the new room—although offering a mountain view—was directly on the main road and was extremely noisy.
Overall, the hotel is presented as a relaxing, “paradise” destination, but in reality it is more comparable to a loud, party-style hotel. This is a clear misrepresentation of the property and falls well below what was advertised and what we paid for.
As this booking was made through Hotels.com, I am asking you to review this case and arrange appropriate compensation. Given the circumstances, I believe a [full / significant partial] refund is justified.
I have supporting evidence, including photos and documentation, and would appreciate a prompt resolution.
AC