Palazzo Balsamo (RAVIDA SUITES)

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The property was under construction and so no rooms were available. I found out upon arrival that we had been moved to another guest house that was far under our expectations (not felt safe). That place ultimately ended up not having any room either, so we were told that there was another spot nearby, but they were unable to tell us the location - just to come back later. In the meantime we found the lovely Hotel Palma and booked a room there. Sadly though we had to forfeit the payment we already made to Ravida Suites. If there’s a way to get a refund - that would be great as the hotel does not exist.

The property is fairly clean, in a decent location a couple of minutes walk from the main square and Amphitheatre entrance to pompeii. Main issue was no hot water for a shower. Informed staff and she replied 'I know' . Breakfast in a cramped room in Santa Caterina hotel. Contintal only and very dry. Wouldn't return or recommend

Hotel was lovely, staff friendly and easy to check in. The beds however we're awful the mattress was so hard it hurt my hips I could only lie on my back which wasn't great all night every night. Breakfast wasn't the best although there was plenty I was so fed up of pastry stuff. Cleaners came each day! View from our room wasn't much we had the triple room just oversea buildings and hear cars beep alot. Outside of the hotel locals were rude and obnoxious, however staff at this hotel were friendly and kind and arranged our airport transfer with ease and that I am grateful for. The purpose of our trip was solely to visit pompeii ruins and Mount Vesuvius as my 9 year old daughter had been learning about it in school, which we achieved, however I would not return due to the rude people that surrounded such a beautiful place! Probably sick of tourists yet considering we help the economy by visiting you'd think they would have abit of courtesy! Ravida suites was a lovely hotel but certainly need to invest in softer mattresses.

yes good

near the city center and clean but. room fridge didn't work

Parking not good, check-in was not so great, need better communication

The hotel was in a good location and was comfortable, but the check in and check out process was problematic. There is no front desk. We called a number for help and a man came to let us into the room, but it was confusing and a little concerning just waiting on the steps hoping for someone to let us in.

The room was totally bare. There was a queen bed and 2 “twin beds” (which my 6’ son did not fit on) one glass credenza with a TV. No chairs, lamps tables etc… the mini fridge barely worked and when we called they said they were all like that, so we had to throw away a bunch of food. The beds were HORRIBLE. It was like sleeping on a boxspring. I have been more comfortable sleeping on a mat while backpacking in the backcountry. Instead of towels for the shower we got robes, which I do not like because I wrap my hair in a towel. The toilette is at an awkward angle and my knees were literally touching the side of the sink when I was sitting on the toilette. The staff were friendly and accommodating to the best of their ability.

Very clean, nice and modern. Will come back

The property was comfortable and stylish, and the staff were very friendly and helpful. The location was great for visiting the ruins and there were lots of places to eat nearby. The option of parking at the Hotel Santa Catarina, and the breakfast there, were also very convenient. However, the apartment was very noisy. It's a noisy area, with windows overlooking the front of the building. It could really do with double glazing. There were a few niggles - the air conditioning wasnt working when we first arrived, but a staff member came and sorted it out fairly quickly. There is a kettle, teabags and a Nespreso machine in the room. However, there are no mugs to make tea (only small paper cups), no pods for the coffee machine, and no proper glasses or large cups for water.