Pan Borneo Hotel Kota Kinabalu

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No hot water. Also, they advertise free shuttle to the airport. When I came down before 7:00 a.m to catch the shuttle, they tried charging me. They would not help me to get a shuttle, and in fact, they put another group in the shuttle before me when I had been waiting. I found the place kind of dirty. It needs some new carpeting and some clean looking towels. This may be one of the worst hotels I’ve stayed at.

The shower alternative tap did not work. And water temperature was either quite hot or cool. Water pressure for showering was low too. But the bidet’s water pressure was super strong! So, taking a shower & using the bidet was quite a challenge. Perhaps it’s time to use more sustainable shower management that feels satisfying yet saving water. Breakfast was adequate, but could improve a little with coffee: offer cold fresh milk instead of milk powder. Might want to consider offering local Sabahan breakfast? Location is excellent- walking distance to convenience stores & restaurants. Room was clean, soundproof, and beds excellent - helps a lot in getting some peaceful sleep. Staff were exceptionally welcoming, friendly and efficient. Keep up the great work!

I really like my stay, and if I were to come back here, I would definitely stay in the same hotel. The staff were very helpful and the accommodation was even better than I expected.

The room is a bit dated and the bathroom was grossed, with soap scum and mold. Staff was great and the breakfast was good with good varieties

We arrived just after midnight. The staff were very couteous and helpful. There was a mix up with booking the free shuttle. I never received a confirmation or knew who to look for so ended up catching a taxi. Instead we received a free shuttle back to the airport before lunch. The room was clean and the beds were comfortable. Bathroom was clean and adequate, good shower. Breakfast was not included but we were able to have for mry38 each. It is not a high end hotel, rather a servicable cheaper hotel. Exactly what we were looking for. Breakfast was not included but we bought for MR38 per person. There was a large choice of hot and cold malaysian food. Also tea and coffee from large urns. Toast, cereals, small cakes and slices. There were alot of families who made use ofthe pool after breakfast. We were the only 2 Australians visiting. I would definitely recommend for a stop over.

Our pickup shuttle was delayed but the hotel made up for the delay by giving us a late checkout and breakfast. It is the second time we stayed and we will stay again.

Amazing menakjubkan

Big hotel, nice pool. Room was was spacious with a clean bathroom but the carpet in the room was absolutely filthy. Stains everywhere. I didn't want to walk around in the room and did use the provided paper slippers. Also the window did not seal-there was an actual gap, and the room faces the street so I had to sleep with earplugs.

Buffet breakfast disappointing (no eggs!) but lunch and dinner ala carte menu are good and reasonably priced. There are few restaurants within walking distance so it is good that hotel restaurant is okay. Major frustration with room safe. It was rusted and unused. They replaced it but the second one would not work (electronics were bad). I gave up.

Friendly and helpful stay, tasty breakfast, nice room and great pool to use. The little shop onsite was good too. All food was amazing.