Pestana Promenade Ocean Resort Hotel

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Good

Def some good and bad. Beautiful scenery and view in pool area. Good location. Very well maintained. Specious room with lovely view. Breakfast selection was very good. In general Seemingly upscale however definitely signs of cutting corners. Sauna hours not convenient. Room hot even with AC all the way down. Room temp was never comfortable. Very stuffy. Learned this is very common at Pestana hotels and resorts. Outdoor Jacuzzi was not heated, and indoor was only lukewarm. Bathroom in common area on ground floor smelled terrible everyday. Smelled like sewage.

Staff very friendly and helpful, lots of staff cleaning

Had the best time here, great location, staff was amazing from the front desk to the manager. Pool was great after a long day of exploring

Great place to spend a week, good links to town centre and local walks along promenade. Buffet and breakfast was excellent. Could improve communication on facilities, as staff could not supply English language text on the TV (remained in German due to IT problem).

Another brilliant addition to the Pestana brand, which has many great Hotels in Maderia. I booked another stay as soon as I returned home,

Very nice hotel. Rooms are showing a little bit of wear and tear but very clean. Breakfast buffet fit for a king! Great outdoor pool, but not heated so it was rather cold in November. Indoor pool, jacuzzi and sauna were also great. I just wished they would not close at 8pm. After hiking the lavadas, and dinner we really had to hustle to be able to use these facilities for at least a little bit. Definitely would stay again.

3rd time in this property….high standard of cleanliness and attention. Good choices for breakfast.

Unfortunately I cannot give a good review in general as the room we stayed had many flaws as I’m listing below. Air conditioning was very poor, not enough to cool the room for the night. We could not open the terrace window as it was right on the Promenade making it uncomfortable to have a sit down outside. The room was very small and more appropriate to a 2 star hotel. The facilities in general were very good, pool, jacuzzi, restaurant….etc The staff were fantastic however I cannot hide the fact that the room was the down side of our holidays, DO NOT CHOOSE THE PROMENADE ROOMS!!!! After 15 miles of hiking we deserve a good rest to tackle the next day, unfortunately that did not happen due to the room being very poor for a 4 star hotel Breakfast was fine and very well served!

Excellent view of ocean.