Residence Inn by Marriott New York Downtown Manhattan/Financial District

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The staff at the hotel was very helpful from our early arrival and storage of luggage, to making recommendations on how to use the elevators more effectively (some would deliver us to our floor, but not take us downstairs)

Overpriced. Poor amenities

The room was clean and comfortable. It had all the amenities we needed for a 2 night stay in NYC. Location was great and close to subway stations to get around the city. The staff were very nice and accommodating. Would recommend staying at this hotel!

Nice place to stay

After opening the door, we saw the bed was 3 feet from it. We can deal with a smaller room in NY, layout and bathroom were okay. After unpacking and then dinner, noted the tv would not change channels. Tried turning it on and off, and even unplugging it. Couldn't open the remote because the battery cover was screwed down. Went to call the front desk, but the phone was dead. Called on my phone, service tech came in about 15 minutes, and said yeah, they have problems with these tvs because an outside company services them. He had difficulty opening the remote too, did the multiple resets, unplug, and gave me a second remote which turned on the tv. He changed out the phone battery. He left after 45 min, tv did shut off with the new remote. It was now too late to wait for him again , so no tv service (we had planned to watch a movie) at night nor in the morning. Good waste of our time after travel. Saw same front desk person in the morning, complained but he could care less it seemed, no apologies either. Went to breakfast elsewhere, came down to the same front desk person, and asked for a manager. He said manager would be out in 5 minutes. I called an Uber in the meantime which came in about 15 minutes before seeing any manager so we left. The Fairfield down the block was a MUCH better experience, we stayed there 2 nights a few days prior. I wonder if booking through hotels.com instead of Marriott made them treat us different. I'm a Gold Elite member so stay in Marriotts alot.

Staff, location and shuttle was the best attributes of this hotel. I highly recommend this hotel.

Okay

Excellent service and convenient location. IMO it’s the best of the best Courtyard Marriott.

The ADA elevator needs to be more clearly identified for easy access.

I was a great place