Hotel Bencoolen @ Bencoolen Street

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Enjoyed our stay as the hotel room was comfortable, and the staff was attentive. We had a small maintenance issue that was immediately fixed. Would stay again.

Clean room, accessible to public transportation, breakfast

The bed was nice. I had a bathtub which I love baths. I had to ship something. By DHL and the gentleman at the front desk was so helpful. The forms the DHL sent I had to print out and fill out and have two copies he did that for me and he also made the copies. The breakfast was really good too

Very small ,old, saw lots of small ants on the floors,not sure what were they! Talk long time to the receptionist to change the room . He saw the insect too. Hope we do not bring back any of them home.

I thought the property needs a bit of a spruce up, there was mold on our walls. Location was great and very quiet, near mrt stations.

Location to public transport is fantastic. Swimming pool was a disappointment.

The location is the main asset. Easily accessible and nice neighborhood. Food courts nearby for meals. The cleanliness was average. The only amenities were soap, toothbrushes and shower caps. Though we booked for 4 we had only 3 large towels each day. No face towels. The shower was leaking but they came and fixed it when we asked. There was also a power problem with the safe.

I really enjoy this hotel. It was perfect for me traveling solo. Near the train and in a convenient location. Minor hiccups. The day of arrival ~9pm, my unit had a broken AC. Couldn't do much, until next morning. It got fixed by 11am, but couldn't believe how important AC is here. The room is exactly like in the pictures. Spacious. One thing the unit did not have a air extractor that can stay longer than the time you are in the shower or in the unit. There is no ability to open windows either. So, it is very noticeable the mold growing in the windows. One other thing that was uncomfortable, I am 5.1" and the bathtub in this room is insanely high! I was scared of slipping off on my way out. Other than that, pleasant stay spacious unit for two friends and with our own private bathroom.

Excellent service, the concierge was very helpful. Pool was lovely Our bathroom floor constantly had water lying on it from a leak. lift was inadequate for number of guests. The breakfast was of low standard. The staff were very helpful but the food kept running out and there was a very narrow range of options.

Thje offered internet access in UNENCRYPTED, the unsecurest kinbf of internet access possible! Securing it via a password entered on a webpage, does not make it secure! The window isn't openable, but in the evening one hears bordering rooftop bars. If one is a light sleeper, he should have ear plugs.