Pan Pacific Tianjin

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Fairly old hotel, but clean. Not close to any malls.

I have been over charged on my credit card. Kindly provide me hotel email id.

Very attentive staff. Left a concern note for me when cleaning staff realised I wasn’t well.

helpful staff！great location and rooms are very nice

Odd smell in whole room. They brought a fan and ask me to open window to cool my room, as no air condition in spring. It was 27.5 C in the room. Can't believe it! Never stay again!

Excellent service with good international breakfast options (and there weren't alot of food options nearby) and amazing riverside view from a high floor.

Very comfortable stay and worth the price

Great ambience in the hotel. Generally clean. Expect good service and friendly staffs. Very good concierge finding and advising directions to places you want to go. Taxis are affordable arranged by concierge.

Had a fabulous time. Way above expectations. Great hotel and even better staff.

The hotel is very well presented and has great facilities and rooms. The most unfortunate thing was that the level of English was not very good. If things are written in English there is an expectation that it is understood. It took me 4 attempts and an actual physical visit to point to exactly what i wanted off the in-room menu before I ordered and then it was wrong when it turned up. There was a central number (button) you had to push to put you through to the operator who could then put you through, to somebody to help you. Turns out they were having their dinner when I was trying to order mine........ Then when i looked to put some laundry in the hotel booklet and the laundry slip both stated EXPRESS LAUNDRY picked up before 6pm would be returned in 4 hours. After the dinner problem i thought i might check if my clothes would be returning before i checked out the next day and they said sometime before 7pm....... Not what it says on the slip or the instruction booklet. Trying to then explain this to somebody with poor English was again VERY FRUSTRATING. I think they need to train staff on the menu and facilities so they know their hotel inside and out.