Urban Lounge Sleepery (Urban Lounge Sleepery, SureStay Collection by BW)

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We had a good one night stay as a family of two adults and two children (10 and 12). The room was a good size for us and we had everything that we needed.

Our room was dirty snd because there wasn’t proper ventilation everything was wet.

Room well appointed and beds comfy. Room has thermal heater which heats the room so well and quickly. Balcony a bonus. Mess room had all you'd need. Kids loved pool. Need a hook on bathroom door for toilet bags as bench space is limited. No kitchen cloth or face cloths either. Central location can get very noisy. Walls & glazing are very thin - you can hear everything from outside, neighbours and those above. It seems some people live there: activity from top floor was constant at night until 1 or 2am. Not great for young children. A large, loose panel under the sink in the bathroom looked like a hazard for young children too. Digital check in and digital room key are awesome. When we checked in (early) we were offered to reserve parking for $10 - we booked it. On arrival, there were no carparks available. The property says "1st in 1st served". I took this to mean if you book and are charged for a carpark, you will have a carpark. Noting this isn't the case! I notified this through check in feedback to the property manager but wasn't offered a refund. The photos for this property show adults relaxing in a circular pool that appears to be a spa. This is misleading since there's a sign (not pictured) that says this is a children's pool and it's mildly heated but not warmer than the pool. Our room listing had both "outdoor pool" and "private pool" listed - no private pool. Also no minibar as listed. For the price point, it's ok. But advertising could be more accurate

Room was clean and the staff at the reception was very kind and helpful. Check in process was smooth

What a cute place to stay. The staff were great and even offered us a floor level room, which is great because they don't have an elevator. The room was smaller but came with a kitchen. The area is a little scary at night. Also if you hear a loud noise and the room shakes a little it's the helicopter going to the hospital across the street. Enjoyed our stay.

After hours check in did not work for us

Parking was easy and beds were comfortable

The room was clean and the bed comfy, the layout was a bit odd with 3 separate rooms for sink, toilet and shower This is not the place for anyone who has difficulty with stairs no elevator and the shower had a 25cm step up We didn't use the pool or mess hall At check in they were trying to have everyone use a self serve and download an app for the key which wasn't working very well Location pretty good with a lot of restaurants nearby, and right across from a free park where you could see geothermal features

The location is excellent, with easy access to nearby dining options. The bathroom is a bit dated, but overall the stay offers good value for the price.

We just fjjished a 3 night stay here and it was fantastic. The staff were all so friendly and helpfu. I was 1 adult traveling with 4 children for the school holidays and they kivedbitvtoo, especially the heated pool. Thank you Prasad and your awesome team, we'll be back 😊