Novotel Suites Paris Rueil Malmaison (B&B HOME Rueil-Malmaison Gare)

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I was disappointed with the room service during my stay. Upon arrival, the toilet had not been properly cleaned. Furthermore, basic amenities like coffee capsules and paper cups were not refilled daily. I had to repeatedly request these from reception; even then, they only arrived occasionally. For the price paid, I expected much more consistent housekeeping.

Internet was not working most of stay. There was only one working elevator and the hotel was packed. Our bathroom sink was not draining and our Safe was not working, so we had to carry our valuables as there was No maintenance on weekends. We didn’t have towels, and asked every evening for them and were told we had to wait till next day. The Staff and Manager were extremely nice and were actually the best part of the stay. Some of them Didn’t speak English as one guest didn’t have toilet paper and so he had to bring the empty roll to show them.

Staff were unhelpful, rude, lack of shampoo and towel

Very nice place to stay

Service excellent et attentif. Nous sommes restés trois nuit; nous nous sommes reposés dans le calme. Très bien situé pour Rueil (jardin des impressionnistes et bord de Seine à 10 minutes à pied) ou pour des sorties à Paris pour la journée, à deux pas de la gare.

Since our check-in, we discovered that the air conditioning in our room was not functioning. We specifically chose your hotel because air conditioning was listed as a basic amenity, and we expected a comfortable environment for our family after driving for 4 hours. Unfortunately, the room was extremely hot and stuffy, with outside temperatures at 29°C, making it impossible to rest properly. We tried to call reception to report the issue, but no one answered the phone. As a result, we had to personally go down six floors several times to speak with staff. Only then were we told that the air conditioning system had not been working since 5:00 pm on 4th July. We checked in at 9:30 pm and were not informed about this issue upon arrival, which is unacceptable and shows a clear failure of communication and customer care. Infact when first reported we were asked to wait for sometime for the room to get cooler. This is really shocking despite the fact that the hotel management staff at reception knew that it’s a failure of the aircon system in the entire hotel and it has been reported to the directors much before our arrival. This experience has completely disrupted our holiday and caused significant discomfort and distress for our family. We feel that the services promised to us were not provided, and we have been seriously inconvenienced.

Great hotel

Liked Mariam so much

Convenient location about 4 blocks away from RER, parking garage, convenient bar and nice lobby big enough to entertain some guests. Comfortable and spacious enough rooms. We will be back!

Pros: The Staff make this a 7 Star Hotel! Mariam was amazing and went above and beyond to ensure everything on our stay was perfect! Farouk, Manel and Mariam were all so sweet, helpful and kind. The rooms were very nice and the Nespresso machine was greatly appreciated. Cons: Heater did not work very well and some amenities like lotion and shower caps were not available.